Phone Support Representative

7 days ago

Malappuram, Kerala, India beBeeCustomerService Full time ₹ 67,18,803 - ₹ 79,62,217
Job Opportunity

This position involves delivering customer support via phone calls, focusing on resolving inquiries, requests, and complaints in a timely manner.

The ideal candidate will have experience in RCM/DME for at least one year.

Key Responsibilities:

  • Assess and resolve customer inquiries, ensuring they are resolved at the first point of contact.
  • Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.

Requirements:

  • Bachelor's degree (any field)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Professional, courteous, friendly, and empathetic
  • Active listening skills
  • Data entry & typing skills

The successful candidate will be a team player with excellent problem-solving skills and adaptability to changing priorities.

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