Female Support Professional

4 days ago


Malappuram, Kerala, India beBeeService Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Service Representative Opportunity

We are seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing exceptional service to our customers via phone, email, and chat.

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong ability to multitask and prioritize tasks efficiently. Experience in customer support or call handling is preferred but not essential.

In this role, you will be responsible for:

  • Responding to customer inquiries in a professional and timely manner

  • Taking ownership of customer queries from initiation to resolution, ensuring seamless follow-ups and documentation

  • Maintaining accurate records of customer interactions, feedback, and issues

  • Collaborating with internal teams to ensure efficient and effective solutions

  • Proactively identifying customer needs and providing expert guidance

Requirements

To excel in this role, the successful candidate must possess:

  • Excellent command of English (spoken and written)

  • Strong communication and interpersonal skills

  • Prior experience in customer support or call handling preferred

  • Proactive, empathetic, and capable of handling users with professionalism

  • Ability to multitask, adapt, and remain calm under pressure



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