Technical Support Professional

18 hours ago

Malappuram, Kerala, India beBeeCloud Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description

We are seeking a highly skilled and experienced Support Analyst to join our team. The ideal candidate will have a strong background in IT and experience in providing production support for large-scale software applications.

Key Responsibilities:

  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
  • Analyzing the major incidents and working towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs / metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to Perform integrations between the components and monitoring tools.
  • Leading the efforts of Hypercare events internally from NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.

Requirements:

  • 4-year degree in computer science, Information Technology, or related field
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.
  • Hands-on problem-solving and troubleshooting
  • Good understanding on applications developed using Java, TypeScript, python.
  • Hands on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions.
  • Proficiency in monitoring, APM and profiling tools Splunk, Prometheus, Grafana.
  • Working experience with containers, Kubernetes and Helm.
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh and.
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code.
  • Strong communication skills and ability to explain technical concepts clearly
  • A willingness to dive into understanding, debugging, and improving any layer of the stack

Benefits:

Our company offers a competitive salary and benefits package, including opportunities for professional growth and development.

Others:

We are an equal opportunity employer and welcome applications from diverse candidates.

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