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Global Technical Support Professional

3 weeks ago


Malappuram, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

We are seeking a dynamic individual to fill the position of Technical Support Specialist.

The successful candidate will be responsible for resolving technical queries from global clients via phone, email, or chat.

Key Responsibilities:

  1. Provide technical assistance over the phone for customers globally.
  2. Handle technical support calls related to telecom, VoIP, networking, and communications.

Required Competencies:

  • Fundamental knowledge of computer networks.
  • Intermediate understanding of computer hardware and software.

Technical Skills:

  • Computer Knowledge: Intermediate level expertise in computer hardware and software.
  • Operating Systems: Familiarity with Windows, Mac, Android, and iOS operating systems.
  • Networking: Understanding of basic network concepts.

Requirements:

  • Education: Bachelor's degree or equivalent.
  • Experience: Freshers and experienced professionals can apply.
  • Excellent communication skills in English.
  • Ability to work flexible shifts, including night shifts.
  • Proficiency in MS Office, email, and CRM tools.
  • Effective multitasking and problem-solving skills.
  • Customer-focused approach with a proactive attitude.