
Key Role: Customer Service Representative
15 hours ago
The role of a Customer Service Representative involves interacting with customers to provide assistance and resolve their queries in a timely and professional manner.
Main Responsibilities:
- Responding to customer inquiries via phone, email or chat
- Resolving customer complaints effectively
- Providing product information and demos as required
- Escalating complex issues to senior team members when necessary
- Maintaining accurate records of customer interactions
Required Skills and Qualifications:
- A graduate degree or equivalent with excellent communication skills
- Good computer knowledge and typing speed
- Prior customer service experience is preferred but not essential
Benefits and Opportunities:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
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