Customer Service Representative
2 hours ago
We are seeking a highly skilled Customer Service Representative to join our team.
The ideal candidate will be responsible for managing customer inquiries, providing prompt and professional responses, and working closely with internal teams to resolve customer concerns.
Key Responsibilities:
- Customer Query Management: Respond to customer inquiries via various channels in a timely and professional manner.
- Collaboration with Internal Teams: Work closely with sales, technical, and operations teams to resolve customer concerns and improve overall customer satisfaction.
- Policy Development: Assist in developing customer service policies and standards that align with company goals.
- Compliance: Coordinate with the quality assurance team to ensure compliance with service protocols and maintain accurate records.
Requirements:
- Qualifications: BE/BTech/Msc/B pharma/Any Graduate with some regulatory knowledge.
- Experience: 2-3 years post-graduation; experience in sales/marketing & healthcare/medical devices/service order management industry preferred.
- Skills: Proficient in MS Office (especially Excel), SAP, and Outlook. Strong analytical and problem-solving skills, effective interpersonal, oral, and written communication skills, and a team player approach.
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