Customer Service Professional

3 days ago

Malappuram, Kerala, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As the first point of contact for client interactions, you will be responsible for handling inquiries, resolving issues, and providing end-to-end support.

Key Responsibilities:
  • Respond to customer queries via phone and email in a timely and professional manner.
  • Maintain strong relationships with clients by ensuring prompt updates and resolution of concerns.
  • Collaborate with internal teams to deliver smooth operations and resolve service-related issues.
  • Provide assistance with account setup, documentation, and order processing.
  • Manage escalations and facilitate proactive communication with customers.
  • Support onboarding new clients and educate them on our services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Analyze feedback and share insights with management to enhance customer experience.
Qualifications & Skills:
  • Bachelor's degree in Business, Logistics, or a related field is preferred.
  • Minimum 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong verbal and written communication skills in English.
  • Problem-solving ability with a customer-centric mindset.
  • Familiarity with North American Trucking operations is an asset.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

This role requires excellent communication skills, problem-solving abilities, and a customer-first mentality. If you are a detail-oriented and organized individual who thrives in a dynamic environment, we encourage your application.

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