Customer Service Officer/ Sales

4 weeks ago

Malappuram, Kerala, India EcoOrigin Full time

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.

Key Responsibilities

Sales & Consultation:

  • Engage with potential customers through various channels (phone, email, face-to-face, etc.).
  • Conduct consultations to understand customer needs and recommend suitable products and solutions.

Customer Relationship Management:

  • Build and maintain long-term relationships with clients.
  • Address customer inquiries promptly and professionally.

Target Achievement:

  • Meet or exceed monthly sales targets and KPIs.
  • Identify and pursue new business opportunities.

Market Expertise:

  • Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin's offerings.
  • Provide clients with clear and accurate information about products and benefits.

Team Collaboration:

  • Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.

Qualifications & Skills

  • Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).
  • Strong communication, negotiation, and interpersonal skills.
  • Customer-focused approach with the ability to build trust and rapport.
  • Self-motivated with a results-driven mindset.
  • Ability to work independently and as part of a team.
  • Basic understanding of what company does and services it provides is a plus.

What We Offer

  • Competitive base salary with attractive commission structure.
  • Comprehensive training on energy efficiency and our products.
  • Opportunities for career growth and professional development.
  • Supportive and collaborative team environment.
  • The chance to make a real impact by contributing to a sustainable future.

Key Responsibilities

  • Reach out to residential and commercial clients to discuss energy-efficient solutions.
  • Inform customers about products available through the Victorian Energy Upgrade Program.
  • Coordinate and schedule appointments for site assessors and Installation team.
  • Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.
  • Maintain record of customers, site assessors and installer's appointment.

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