Field Service Professional

5 days ago

Malappuram, Kerala, India beBeeService Full time ₹ 80,00,000

Job Role

We are seeking a skilled field service professional to provide on-site technical support and resolve customer complaints in Guwahati and surrounding regions.

Key Responsibilities

  • Attend site visits and provide timely service assistance at customer locations across Guwahati, and surrounding areas.
  • Handle commissioning tasks ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues with preference for Gas Engine experience.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
  • Ensure proper documentation, reporting, and feedback to the Regional/ Central Service Team.
  • Contribute towards AOP growth through effective service delivery and customer engagement.

Required Skills & Qualifications

  • Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Benefits & Opportunities

  • Excellent technical problem-solving ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.
  • Ability to work independently and meet service SLAs.
  • Commitment to customer satisfaction and efficiency improvements.

Performance Indicators (KRA/KPI)

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.
  • Contribution to aftermarket and AMC opportunities.
  • Customer satisfaction feedback and retention.

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