Career Opportunities For Call Center Professionals

6 days ago

Malappuram, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Representative Opportunity

This role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for resolving customer inquiries, requests, and complaints in a professional and courteous manner.

The ideal candidate will possess strong verbal and written communication skills, with the ability to think critically and make sound judgments in high-pressure situations.

Key responsibilities include:

  • Assessing and resolving customer inquiries, requests, and complaints via phone calls
  • Utilizing industry knowledge and business tools to identify problem areas and document business requirements
  • Maintaining effective work procedures according to client process workflows and quality standards
  • Ensuring efficiency measures are met in accordance with performance targets and process guidelines

Required skills and qualifications include:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
  • Strong verbal and written communication skills
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi task
  • Capable of handling fast-paced, innovative, and constantly changing environment
  • Team player

Benefits of this role include:

  • Opportunity to work in a dynamic and growth-oriented environment
  • Chance to develop and improve customer service skills
  • Collaborative team atmosphere

This position offers a challenging and rewarding career path for individuals who are passionate about customer service and are eager to grow with our organization.

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