
Career as a Quality Assurance Professional
13 hours ago
Job Title:
Career as a Quality Assurance Professional
About the Role:
We are seeking an experienced Quality Analyst to join our team. As a Quality Analyst, you will be responsible for evaluating and scoring inbound/outbound calls based on quality parameters. Your role will involve providing constructive feedback and coaching to agents to improve performance.
You will also identify gaps in communication, process adherence, and customer handling. Additionally, you will prepare and maintain quality reports, dashboards, and analysis for leadership.
The ideal candidate will have a graduate degree in any field and minimum 1-3 years of experience as a quality analyst in an international voice process.
Key Responsibilities:
- Evaluate and score inbound/outbound calls based on quality parameters
- Provide constructive feedback and coaching to agents
- Identify gaps in communication, process adherence, and customer handling
- Prepare and maintain quality reports, dashboards, and analysis for leadership
Qualification Required:
- Graduate degree in any field
- Minimum 1-3 years of experience as a quality analyst in an international voice process
Benefits:
This is an excellent opportunity for individuals who are passionate about quality assurance and want to make a meaningful contribution to our organization. If you have a strong academic background and relevant work experience, we encourage you to apply for this position.
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