Technical Support Specialist

1 month ago


Mumbai, Maharashtra, India Vertoz Full time
Job Description

We are seeking a proactive and detail-oriented Technical Support Specialist to provide top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.

Key Responsibilities:

• Participate in 24x7 shifts to ensure seamless support

• Monitor the stability of our products with various internal tools to identify and resolve issues promptly

• Handle technical support for all our solutions, including Web-Email Hosting (cPanel & Plesk Control Panels), Domain Name Registrations, and more

• Provide prompt support via tickets, live chat, or on-call to ensure customer satisfaction

• Troubleshoot a variety of technical issues customers are having with their plans and services

• Perform miscellaneous duties as assigned to contribute to a positive team environment

Requirements:

• Bachelor's degree in BSc IT, Computer Science, or Engineer

• Proven experience in a technical support or customer service role, preferably with experience in web hosting, domain registration, or related fields

• Excellent verbal and written communication skills with a focus on clear and effective interaction with customers

• Strong analytical and problem-solving abilities with the capacity to troubleshoot and resolve issues efficiently

• Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment

Benefits:

• Flexible working hours

• 5 days working

• 24 Annual Leaves

• International Presence

• Celebrations

• Team outings

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