Customer Experience Manager

4 days ago


Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 80,00,000
Job Description

As a key member of our team, you will play a crucial role in ensuring the success of our customers.

  • Engage with customers proactively to provide exceptional service and support, thereby fostering strong relationships and driving customer satisfaction.
  • Oversee the smooth onboarding process and provide ongoing support to guarantee an excellent customer experience.
  • Address customer queries and resolve issues efficiently, with a focus on retention and growth, to ensure long-term loyalty and business expansion.
  • Identify opportunities for upselling and cross-selling by leveraging your sales acumen, thus driving revenue growth and enhancing customer value.
  • Maintain accurate records of customer interactions and feedback, providing valuable insights for continuous improvement.
Required Skills & Qualifications

To excel in this role, you must possess the following skills and qualifications:

  • Education: A graduate degree in any field is required.
  • Languages: Proficiency in English and Hindi is mandatory. Additional proficiency in other languages such as Tamil, Malayalam, Kannada, Assamese, Odia, Bengali, or Gujarati is an added advantage.
  • Excellent communication skills in English and Hindi, with no MTI/RTI, grammatical, or pronunciation errors.
  • Strong interpersonal skills with a customer-centric approach.
  • Fresher and experienced candidates are welcome to apply. However, experience in insurance and/or customer-facing sales roles is preferred.
Interview Process

The interview process consists of the following rounds:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round
Employment Details

The employment terms are as follows:

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.


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