
Customer Experience Manager
4 days ago
As a key member of our team, you will play a crucial role in ensuring the success of our customers.
- Engage with customers proactively to provide exceptional service and support, thereby fostering strong relationships and driving customer satisfaction.
- Oversee the smooth onboarding process and provide ongoing support to guarantee an excellent customer experience.
- Address customer queries and resolve issues efficiently, with a focus on retention and growth, to ensure long-term loyalty and business expansion.
- Identify opportunities for upselling and cross-selling by leveraging your sales acumen, thus driving revenue growth and enhancing customer value.
- Maintain accurate records of customer interactions and feedback, providing valuable insights for continuous improvement.
To excel in this role, you must possess the following skills and qualifications:
- Education: A graduate degree in any field is required.
- Languages: Proficiency in English and Hindi is mandatory. Additional proficiency in other languages such as Tamil, Malayalam, Kannada, Assamese, Odia, Bengali, or Gujarati is an added advantage.
- Excellent communication skills in English and Hindi, with no MTI/RTI, grammatical, or pronunciation errors.
- Strong interpersonal skills with a customer-centric approach.
- Fresher and experienced candidates are welcome to apply. However, experience in insurance and/or customer-facing sales roles is preferred.
The interview process consists of the following rounds:
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
The employment terms are as follows:
- Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
- Working Days: 6 days a week.
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