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Automotive Customer Experience Specialist

3 weeks ago

Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 58,08,645 - ₹ 74,81,973
Job Title: Automotive Customer Service Professional

Are you a customer-focused individual with excellent communication skills? Do you have experience in the automotive industry and possess strong analytical and problem-solving abilities?

As an Automotive Customer Service Professional, you will play a key role in ensuring customer satisfaction by addressing complaints and inquiries promptly. You will manage daily customer requests through a shared mailbox and provide support across multiple channels.

Key Responsibilities:

  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.

Requirements and Skills:

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.