Exceptional Customer Experience Specialist

4 days ago

Dombivli, Maharashtra, India beBeeCustomerCare Full time ₹ 24,00,000 - ₹ 45,00,000
Job Opportunity

You will play a vital role in delivering top-notch customer service and achieving customer satisfaction as a Customer Care Professional.

Key Responsibilities:

  • Handle inbound and outbound customer care calls professionally and efficiently.
  • Respond to customer queries, complaints, and requests promptly and effectively.
  • Manage customer orders via an e-commerce platform.
  • Monitor and update order status, shipping details, and returns/refunds when applicable.
  • Collaborate with internal teams for seamless order fulfillment.
  • Maintain accurate records of customer interactions and transactions.
  • Provide actionable feedback to enhance customer service processes.
  • Prioritize customer satisfaction and build lasting relationships.

Requirements:

  • A minimum of 1 year of experience in customer care or call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is essential.
  • Excellent verbal and written communication skills (Hindi & English required).
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and thrive under pressure in a fast-paced environment.

Education:

  • A graduate or diploma in any discipline.
  • Additional training in customer service is beneficial.

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