Customer Service Leader

Customer Service Operations LeaderThis is a critical leadership role responsible for driving end-to-end customer service operations, including process management and coordination with cross-functional teams.The ideal candidate will have strong leadership skills and experience managing high-service-level operations. Proficiency in Excel and knowledge of SAP...

Job OverviewThe Customer Service Operations Manager role oversees the daily operations of the customer service team, ensuring high standards of customer support and implementing process improvements. This position plays a crucial part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care...

As a seasoned customer service leader, you will play a pivotal role in driving excellence within our Indian operations. Your ultimate goal is to ensure unparalleled customer satisfaction levels by fostering a team of highly skilled and dedicated customer service representatives.Responsibilities Spearhead the daily operations of the customer service team,...

We're on the hunt for a seasoned professional to lead our P&L strategy in delivering unparalleled customer service.The position emphasizes leveraging upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client...

As a dedicated customer advocate, you will be responsible for delivering exceptional order execution and ensuring timely delivery to customers. Your leadership skills will play a crucial role in planning and executing orders for e-commerce customers, including Grofers and Big Basket.Key ResponsibilitiesEnsure accurate order execution from depots reaches...

Role Overview:We are seeking a Customer Service Associate to handle customer queries and provide excellent service.Responsibilities:Attend calls and resolve customer issues efficiently.Provide accurate banking information as per guidelines.Ensure high levels of customer satisfaction through effective communication.Document call details and escalate issues...

Our organization is seeking a seasoned leader to manage a team of professionals and drive operational efficiency.This role involves overseeing the performance of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs while ensuring high levels of customer satisfaction and service quality.The ideal candidate will have:Strong analytical skills to analyze performance...

Job Opening: Customer Service Executive Wipro (US Healthcare Process)Location: Aeroli, Mumbai Shift: Night Shift (Starts at 5:30 PM) Drop Facility AvailableNIIT is hiring Customer Service Executives for Wipro one of the leading names in global IT and business services. If you're passionate about communication, delivering top-notch service, and ready to work...

Company DescriptionApertum Online is a leading B2B technology and operations service provider company based out of Mumbai India providing business and technical expertise to the global online and mobile gaming industry Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build...

Job Title:">Head - Customer ServiceThe ideal candidate will be a seasoned leader with a strong track record of driving end-to-end customer service operations, including SAP and CRM process management.Key Responsibilities Include:Drive high levels of customer satisfaction through leadership and team management skills.Oversee SAP/CRM systems, training, and...