Customer Service Operations Leader

Job Title: Customer Service LeaderAre you a customer-focused professional with excellent communication and interpersonal skills? Do you have experience in resolving customer complaints and developing strong relationships with clients?Key Responsibilities:Deliver exceptional customer service and support to clients through proactive and reactive measuresLead...

Job Title:">Head - Customer ServiceThe ideal candidate will be a seasoned leader with a strong track record of driving end-to-end customer service operations, including SAP and CRM process management.Key Responsibilities Include:Drive high levels of customer satisfaction through leadership and team management skills.Oversee SAP/CRM systems, training, and...

Job Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job DescriptionJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job OverviewThe Customer Service Operations Manager role oversees the daily operations of the customer service team, ensuring high standards of customer support and implementing process improvements. This position plays a crucial part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care...

As a seasoned customer service leader, you will play a pivotal role in driving excellence within our Indian operations. Your ultimate goal is to ensure unparalleled customer satisfaction levels by fostering a team of highly skilled and dedicated customer service representatives.Responsibilities Spearhead the daily operations of the customer service team,...

Our organization is seeking a seasoned leader to manage a team of professionals and drive operational efficiency.This role involves overseeing the performance of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs while ensuring high levels of customer satisfaction and service quality.The ideal candidate will have:Strong analytical skills to analyze performance...

About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...

As a dedicated customer advocate, you will be responsible for delivering exceptional order execution and ensuring timely delivery to customers. Your leadership skills will play a crucial role in planning and executing orders for e-commerce customers, including Grofers and Big Basket.Key ResponsibilitiesEnsure accurate order execution from depots reaches...