Customer Service Operations Lead

About the Role:We are hiring Circle Managers to lead lending operations in Agri, MSME, and SME segments. This senior role requires strong leadership and business development expertise.Key Responsibilities:- Drive growth in Agri, MSME, and SME loan portfolios.- Build and maintain strong customer and stakeholder relationships.- Ensure compliance with internal...

Job OverviewThe Customer Service Operations Manager role oversees the daily operations of the customer service team, ensuring high standards of customer support and implementing process improvements. This position plays a crucial part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care...

Customer Service Operations LeaderThis is a critical leadership role responsible for driving end-to-end customer service operations, including process management and coordination with cross-functional teams.The ideal candidate will have strong leadership skills and experience managing high-service-level operations. Proficiency in Excel and knowledge of SAP...

Job Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job DescriptionJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics.This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...

Job Title: Customer Service LeadWe are seeking a highly skilled and experienced Customer Service Lead to join our team.Job Description:In this role, you will be responsible for providing administrative support to customer service processes. This includes undertaking basic administrative tasks, ensuring that complete documentation is maintained either in...

Role: ManagerLocation: Mumbai, India (Chandivali)We are seeking an experienced professional for the position of Customer Service Operations Manager. The ideal candidate should have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes.Key Responsibilities:Leadership and Team ManagementLead and manage a team to ensure operational...

Our organization is seeking a seasoned leader to manage a team of professionals and drive operational efficiency.This role involves overseeing the performance of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs while ensuring high levels of customer satisfaction and service quality.The ideal candidate will have:Strong analytical skills to analyze performance...