Senior Customer Service Leader

3 days ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

We're on the hunt for a seasoned professional to lead our P&L strategy in delivering unparalleled customer service.

The position emphasizes leveraging upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

  • Drive revenue growth for both topline and bottom-line in the region.
  • Develop and execute the annual business plan, including revenue and cost forecasting.
  • Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
  • Ensure timely delivery of services, maintaining high standards for client satisfaction.
  • Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
  • Establish a robust system for maximizing customer retention.
  • Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences.

Key Skills:

  • Expertise in client engagement and application of effective field sales strategies.
  • Strong problem-solving ability with quick decision-making under pressure.
  • Excellent verbal communication and active listening skills.
  • Strategic mindset with the ability to identify and create new business opportunities.
  • Proven team management and interpersonal capabilities.
  • Skilled in data analysis, reporting, and performance tracking.
  • Target-driven with a strong focus on achieving and exceeding goals.
  • Demonstrated leadership with the ability to inspire and guide large teams.

Benefits:

  • MBA graduate with strong academic credentials.
  • 7+ years of experience in Sales/Servicing/Retention.
  • Preference for candidates with team handling experience of 100+ team members in the last 4 years.

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