Customer Success Lead

1 week ago


Mumbai, Maharashtra, India Zaggle Full time

Drive growth and unlock value in a B2B2C SaaS FinTech company as a Customer Success Lead for digital transformation.

About Us

Zaggle is a market leader in Spend Management, one of the few profitable and listed new-age companies in India. We offer a unified software cum payments platform for employee expenses, benefits, rewards, and vendor payments.

Our platform solutions are sector-agnostic, covering industries like BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure, and Automobile. We have a network of corporate customers across these sectors, including TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group), and Greenply Industries.

Job Description

This role involves leading, mentoring, and coaching a team of CSMs to ensure high performance, customer satisfaction, and professional growth. You will identify opportunities for upselling and cross-selling, working closely with the sales team to expand customer accounts.

  • Develop and implement best practices and processes for efficient customer interactions.
  • Conduct regular one-on-one meetings with team members to provide feedback, set goals, and support development.
  • Work closely with senior leadership to align customer success initiatives with overall company goals and product roadmap.
Requirements

To be successful in this role, you should have:

  • 12+ years of experience in customer success, account management, or related roles, with at least 5+ years of experience in a leadership position.
  • A proven track record of driving customer satisfaction, retention, and growth in a B2B or SaaS environment.
  • Strong leadership and team management skills with a passion for coaching and developing talent.
  • Exceptional communication and interpersonal skills with the ability to engage and influence senior-level stakeholders.
Salary

The estimated salary for this role is ₹25-40 lakhs per annum, based on industry standards and location.



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