Digital Client Success Manager

Job Description:

As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes from our solutions. You will work closely with clients to understand their unique business requirements and develop tailored solutions to meet their needs.

\Responsibilities:\

• \
• Lead tech & strategy solutions engagements across multi-functional workstreams\
• Gain an in-depth knowledge of client's advertising platform and architecture needs\
• Gather, document, and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements\
• Work with the internal teams and client stakeholders to develop solutions/use cases to meet client's unique requirements\
• Design customized solutions and technical tag implementation strategies\
• Generate customized code and assist with its implementation and deployment\
• Support client's developers and third parties throughout the implementation and integration processes\
• Validate and debug implementation and follow through on issues until resolved\
• Advice key stakeholders and drive client success based on clients most important business drivers\
• Produce reporting and content aligned to client's digital advertising KPI's and facilitate the reporting and analysis activities with client resources\
• Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives\
• Communicate confidently and pro-actively with customers throughout the project lifecycle\
• Manage multiple client engagements simultaneously\
• Manage customer expectations appropriately and keep projects on schedule and within scope\
• Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses\
• Work to educate clients on the best practices in relation to their specific industry and key business requirements\
• Keep accurate daily records of client billable time\
• Some technical writing and PowerPoint presentation creation\
• Some manipulation and usage of DSP's information and knowledge of integration points \
• Strong understanding of online marketing\
• Solid understanding of general business models, concepts, and strategies\
• Solid understanding of data reporting and digital advertising best practices\
• Passion for the internet domain and use of technology to solve business problems\
• Must be self-motivated, responsive, professional, and dedicated to customer success\
• Possess an innovative, problem-solving, and solutions-oriented mindset\
• Exceptional organizational, presentation, and communication skills – both verbal and written\
• Demonstrated ability to learn quickly, be a team player, and manage change effectively\
• Extensive knowledge of Microsoft Office\
• Bachelor's degree or equivalent work experience\
• Experience with advanced capabilities of one or more data management platforms (DMPs); such as Adobe Audience Manager, Oracle/BlueKai, Turn, Salesforce/Krux, etc.\
• Experience with advanced capabilities of one or more customer data platforms (CDPs); such as Adobe Experience Platform, Tealium, mParticle, Segment etc.\
• Website optimization consulting experience\
• Web development experience\
• ERP, SaaS, or other software implementation experience\
• Deep vertical industry experience (e.g., retail, media, financial services, high tech, etc.)\
• Master's degree in business or other related advanced education \
• Selecting Talent  – You're a guardian and an ambassador for selecting talent at Adobe You recommend and recruit only the best\
• Leading change (Be an Agent of Change)  – You readily adapt to business changes\
• Scaling the Business (Be an Owner)  – You approach your role as if you own the business\
• Develop strong relationships with key stakeholders, including clients, sales teams, and cross-functional teams\
• Demonstrate excellent communication, interpersonal, and leadership skills\
• Foster a culture of innovation and continuous improvement\
• Identify areas for process improvements and implement changes as needed\
• Stay up-to-date with industry trends and emerging technologies\
• Collaborate with subject matter experts to design and deliver training programs\
• Provide coaching and mentoring to team members\
• Drive results-oriented planning and execution\
• Ensure timely completion of tasks and projects\
• Develop and maintain relationships with vendors and partners\
• Collaborate with cross-functional teams to identify opportunities for growth and improvement\
• Assist in the development and delivery of presentations to executive leadership and external stakeholders\
• Create and maintain documentation for processes, policies, and procedures\
• Analyze and interpret complex data sets to inform business decisions\
• Utilize business intelligence tools to create dashboards and reports\
• Manage multiple priorities and deadlines\
• Effectively communicate with all levels of the organization\
• Stay current on market trends and competitor activity\
• Participate in ongoing learning and development\
• Explore new markets, partnerships, and revenue streams\
• Develop and maintain metrics and benchmarks to measure performance\
• Achieve exceptional client satisfaction and loyalty\
• Meet or exceed revenue targets\
• Improve overall business performance\
• Enhance operational efficiency and effectiveness\
• Foster open and transparent communication\
• Embrace innovation and creativity\
• Adapt to changing business needs and priorities\
• Build and maintain trust with clients and stakeholders\
• Manage and resolve conflicts and issues\
• Demonstrate accountability and responsibility\
• Uphold high standards of ethics and integrity\
• Promote a culture of diversity, equity, and inclusion\
• Ensure compliance with all applicable laws, regulations, and company policies\
• Perform other duties as assigned\

Requirements:

The ideal candidate will have a minimum of 5+ years' experience working in digital advertising technology or media strategy, analytics, or digital agency, or equivalent experience within the digital arm of a consulting firm. A bachelor's degree or equivalent work experience is required.

What We Offer:

A competitive salary and benefits package, including comprehensive health insurance, retirement plan, paid time off, and flexible work arrangements. Opportunities for professional growth and development, including training, mentorship, and career advancement. A dynamic and supportive work environment, with a focus on collaboration, innovation, and results-oriented planning. Access to cutting-edge technology and tools, including Adobe Creative Cloud, Google Workspace, and more.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience, skills, and achievements. We look forward to hearing from you