Enterprise Client Success Manager

3 weeks ago

Bengaluru, Karnataka, India OrbitShift Full time
Must be comfortable working late hours, as the main geographies are US & EUAbout Orbit Shift Orbit Shift is an AI-led Saa S Product transforming enterprise consultative technology sales.

With a top-notch team of leaders from Amazon, Mc Kinsey, IIT, Stanford, we've raised $8.5 M from marquee investors like Peak XV (Sequoia Surge) & Stellaris Venture Partners.

We're currently expanding our teams across India & USA.

About the role We're looking for a rockstar Customer Success Manager looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, with prior customer success experience in B2 B Saa S product companies for enterprise clients in the US.

Responsibilities Manage a portfolio of customer accounts & be responsible for renewals and account expansion Build upon existing customer campaigns to drive product adoption Onboard new customers & conduct tool trainings Be the POC for any customer queries or concerns & maintain strong relationships with key stakeholders from customer companies Own and improve customer satisfaction metrics & collect testimonials Lead QBRs (Quarterly Business Reviews) and regular check-ins with clients to review product usage and satisfaction Collect customer feedback to guide continuous product and service improvement Work closely with Product team to document & improve product usage metrics Lead ideation & implementation of customer success initiatives Requirements Bachelor's or Master's degree from a Tier 1 institute.

MBA preferred.5-10 years of relevant US client-facing experience in top product & marketing companies.

Excellent communications & presentation skills.

Customer-centric mindset & great attention to detail Entrepreneurial mind-set to take initiatives and drive charge.

Why choose Orbit Shift We're a lean team with a flat hierarchy Now is the best time to join as we've already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Hybrid work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families Professional Development allowance for online courses*Orbit Shift is an equal-opportunity employer.

Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.

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