Client Success Manager

4 weeks ago

Bengaluru, Karnataka, India Dreamcast Full time

Job Description:

- Dreamcast is a leading provider of innovative event technology solutions, focused on transforming client and attendee experiences through advanced technology, data analytics, and top-tier service.

- We are a team that values creativity, teamwork, and a strong client-first mindset.

- We are looking for a skilled Client Success Manager to lead our event technology team and manage end-to-end client engagement for tech-driven event setups.

- This role is ideal for someone who combines technical understanding, leadership experience, and a passion for delivering exceptional client service.

Roles and Responsibilities:

- Lead and manage the event technology team, driving performance and motivation

- Oversee planning and execution of tech setups for client events

- Act as the primary point of contact for clients throughout the event lifecycle

- Coordinate with internal teams and stakeholders to ensure timely and smooth event delivery

- Manage technical elements such as AV equipment, streaming platforms, and registration systems

- Troubleshoot technical issues during events to ensure seamless execution

- Analyze event data and generate actionable insights for continuous improvement

- Develop SOPs and processes to improve operational efficiency

- Maintain and manage relationships with vendors and service providers

- Plan, manage, and track event budgets for cost-effectiveness

- Conduct post-event debriefs and implement feedback-driven improvements

- Mentor and train team members in tech operations and client service

- Stay up to date with industry trends and innovations in event technology

- 4-6 years of experience in event management, preferably in a tech-focused or client-facing role

- Strong leadership and team management skills

- Excellent communication and client handling skills

- Solid understanding of AV systems and event technology

(ref:iimjobs.com)

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