Customer Success Manager

2 months ago


bangalore, India Shopalyst Full time

About Shopalyst:


Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.


Job brief :


You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.


Responsibilities :


- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)


- Analyze data trends and client performance


- Build and Manage the operations team


- Provide input for product management and engineering teams


Qualifications :


- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.


- Experience in stakeholder and client management.


- Excellent communication, analytical and influencing skills.


- Ability to build and manage a team of associates


- Ability to work and succeed in a dynamic, quickly-changing environment.



  • bangalore, India Wenger & Watson Full time

    Qualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...


  • Bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...


  • Bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...


  • bangalore, India CommerceIQ Full time

    Company Overview: CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With...


  • bangalore, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...


  • Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...


  • Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with Bay One Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well...


  • bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration...


  • bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...


  • bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...


  • bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration...


  • bangalore, India Wenger & Watson Full time

    Qualifications:• 8 to 10 years of experience in a customer-facing role, such as Customer Success orAccount Management with a focus on API security, cybersecurity, or enterprise software.• Proven track record of managing and growing large customer accounts, with a strongunderstanding of customer success metrics and best practices.• Experience leading...


  • bangalore, India Wenger & Watson Full time

    Qualifications: • 8 to 10 years of experience in a customer-facing role, such as Customer Success or Account Management with a focus on API security, cybersecurity, or enterprise software. • Proven track record of managing and growing large customer accounts, with a strong understanding of customer success metrics and best practices. • Experience...


  • bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...


  • bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...


  • bangalore, India Zoko (YC W21) Full time

    The Role As a Customer Success Manager, you will play a pivotal role in ensuring the success of our customers by optimizing their experience, driving engagement, and promoting long-term retention. Your focus will be on building strong customer relationships, guiding them through onboarding, and implementing strategies to retain customers while providing...


  • bangalore, India Zoko (YC W21) Full time

    The RoleAs a Customer Success Manager, you will play a pivotal role in ensuring the success of our customers by optimizing their experience, driving engagement, and promoting long-term retention. Your focus will be on building strong customer relationships, guiding them through onboarding, and implementing strategies to retain customers while providing...


  • Bangalore, India Urban Vault Full time

    Location: HSR, Bengaluru, India (WFO) Job Type: Full Time Experience: 4-6 Years About Us: Revolutionising the commercial real estate market in India with our Intelligent workspace-as-a-Service offering, Urban Vault (UV) is a leading provider of managed office spaces. With over 1 million sq ft of space under management in Bangalore, we are...


  • Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...


  • bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...