Technical Customer Support Professional

3 days ago

Bharatpur, Rajasthan, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 20,00,000

Job Overview:

We are seeking a seasoned Technical Support Lead to join our team.

About the Role:

This is an exceptional opportunity for a highly motivated individual to take on a leadership position in customer support.

  • Main Responsibilities:
  • • Deliver outstanding customer service by providing timely and professional support.
  • • Analyze complex issues and develop data-driven recommendations for operational improvements.
  • • Collaborate with cross-functional teams to resolve customer inquiries effectively.
  • • Maintain in-depth knowledge of products and services offered.
  • • Ensure high levels of accuracy, quality, and data security in all tasks.

Requirements:

  • • Self-driven and proactive individual with a strong sense of ownership.
  • • Excellent written and verbal communication skills.
  • • Highly organized and able to manage multiple priorities in a fast-paced environment.
  • • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • • Ability to work effectively in a team-oriented environment.
  • • Intermediate understanding of technical systems, APIs, and SQL.

Benefits and Perks:

  • • Opportunity to grow professionally in a dynamic environment.
  • • Competitive compensation package.
  • • Comprehensive benefits program.

Preferred Qualifications:

  • • Experience working with support ticketing systems such as Jira Service Desk.
  • • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment.

How to Apply:

Please submit your updated CV to the hiring manager at your earliest convenience.

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