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Technical Support Specialist
2 weeks ago
We are seeking a skilled professional to manage technical issues for our customers.
- Familiarity with Microsoft 365 and SharePoint integration with Teams is essential.
- The ideal candidate should have the ability to analyze and interpret data captures and trace logs to resolve complex customer issues in production environments.
- Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser) is necessary.
We deliver comprehensive solution design encompassing application, data, and AI modernization, as well as infrastructure planning and migrations.
Our operational readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation across diverse business requirements and multiple time zones.
Responsibilities:Familiarity with Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.
In-depth knowledge of Microsoft Teams features, functionalities, and best practices is required.
Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Experience supporting the M365 suite of products and troubleshooting web and desktop apps is necessary.
Following standard procedures for escalating to the appropriate feature teams as required.
Managing multiple open issues and ensuring their successful completion.
Documenting technical knowledge in FAQs and troubleshooting guides.
Triage and escalating new bugs from early ring customers.
Verifying and rejecting bugs submitted by unknown sources.
Monitoring and assigning emerging issues to the engineer for escalation.
Using tools like Log Reader and Fiddler to troubleshoot and reproduce issues.
Collaborating with cross-functional engineering and support teams.
Participating in regular meetings to discuss the status of escalated bugs and new issues.
