Technical Network Support Specialist

1 day ago

Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 17,10,000 - ₹ 25,10,000
Job Title: Technical Network Support Specialist

This role involves providing expert technical support for our clients' network and OS product lines, diagnosing and resolving various network-related and product-related issues reported by customers.

The ideal candidate will have a strong analytical mind and the ability to triage complex customer cases. They should possess excellent written and verbal communication skills, with the ability to clearly articulate matters to customers.

We are looking for someone who can multitask and be adaptable to work in a fast-paced environment. Prior experience in computer networking-related problem-solving, critical thinking, and troubleshooting is essential.

Required Skills and Qualifications
  • Knowledge of the networking industry, products, and protocols.
  • Familiarity with network protocols and technologies such as TCP/IP, OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking.
  • Experience with troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools).
  • Proven work experience in troubleshooting complex and dynamic customer environments.
Benefits
  • Opportunity to work on challenging projects and collaborate with experienced professionals.
  • Continuous learning and professional growth opportunities.
  • A dynamic and supportive team environment.
Others
  • 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.
  • Bachelor's/Master's Degree in Engineering/Computer Science/IT preferred but not mandatory.

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