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22 hours ago
Job Title:
Career Opportunity for Network Support Specialist
- Deliver high-quality technical support to customers worldwide.
- Develop in-depth knowledge of various technologies, including wireless systems, routing and switching, security and VPNs, security cameras, VoIP phones, and door access systems.
- Work collaboratively with product development teams and stakeholders to enhance user experience.
- Prioritize and resolve customer issues efficiently.
- Stay up-to-date with the latest products and features.
Requirements:
- Excellent written and verbal English communication skills.
- Familiarity with client products is a plus but not required.
- Strong understanding of networking concepts, including IP addresses, DHCP, VLANs, DNS, PoE, wireless communication, devices, WiFi standards, VPNs, and good judgment and prioritization skills.
- Ability to work flexible hours, including nights and weekends.
- Comfort working in a fast-paced environment.
- Capacity to simplify complex technical concepts for non-technical users.
- Bachelor's degree in Engineering, Computer Science, Networking, or related field, or equivalent technical experience.
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