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IT Support Specialist

2 weeks ago

Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

**Job Overview:**

We are seeking a skilled IT professional to fill the role of Service Desk Specialist.

The ideal candidate will have expertise in incident management and service desk operations, as well as proficiency in the Service Now platform for managing IT services.

A strong understanding of Windows systems and networking infrastructure is also required.

The Service Desk Specialist will be responsible for delivering remote desktop support to users, ensuring seamless access to necessary resources.

Additionally, the successful candidate will analyze incident trends to identify areas for improvement and implement proactive measures.

This is an excellent opportunity for a motivated and detail-oriented individual to join our team.

**Key Responsibilities:**

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
  • Provide expert support for service desk operations, ensuring timely and effective resolution of user issues.
  • Utilize Service Now platform to track, manage, and report incidents and service requests.
  • Implement and maintain Windows-based systems to ensure optimal performance and security.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow.
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources.
  • Analyze incident trends to identify areas for improvement and implement proactive measures.

**Required Skills and Qualifications:**

To succeed in this role, you will need:

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.

**Benefits:**

This role offers:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.