Network Support Specialist

1 day ago

Bharatpur, Rajasthan, India beBeeNetworkSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Network Support Specialist

About this role:

We are seeking a skilled Network Support Specialist to join our team. As a key member of our Network Operations Center (NOC), you will play a vital role in driving innovation and accelerating business growth.

Key Responsibilities:

  • Monitor and report alerts from network devices, ensuring timely resolution of issues.
  • Work on raised and assigned tickets/alerts from the IT Service Management tool, identifying faults, assigning severity, following troubleshooting procedures, and ensuring timely closure.
  • Handle fault management with service providers for network-related issues, initiating trouble tickets, following up until resolution, and escalating if required.
  • Coordinate with senior engineers for issue resolution and change management, performing network-related changes on network devices as per defined Standard Operating Procedures.
  • Prepare and maintain network-related reports, such as branch down call reports and bandwidth utilization reports.
  • Monitor and manage the Bank's network infrastructure, devices, links, etc., providing escalation support for lower-level engineers and escalating issues to senior engineers if not resolved.
  • Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number, adding new network devices into the network and ensuring they are recorded in the asset management system.
  • Follow up with engineers at Zonal Offices/Field teams to restore network uptime, links, and devices, and follow up for RMA replacements.

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