IT Technical Support Specialist

6 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: IT Technical Support Specialist

About the Role:

We are seeking a skilled and experienced IT technical support specialist to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our clients.

Key Responsibilities:
  • Provide Level 2 technical support for Windows and Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
  • Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.
Required Skills and Qualifications:
  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.
Benefits:
  • Work in a dynamic, 24x7 support environment, directly impacting client success.
  • Opportunity to work with cutting-edge cloud technologies and enterprise-level systems.

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