Technical Support Specialist

4 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Service Technician L2

We are seeking a highly skilled and experienced Service Technician to join our team. As a Service Technician, you will be responsible for providing technical support and assistance to our clients.

The ideal candidate will have advanced knowledge and experience in solving technology issues and supporting hardware, software, networking, and service processes. You will work under the supervision of the Senior IT Services Manager and will be responsible for assisting in overseeing and coordinating service staff activities and services.

Key Responsibilities:

  • Assist in overseeing and coordinating service staff activities and services
  • Provide assistance and training to other Service Technicians
  • Refer complex problems to more experienced technical staff or leadership
  • Analyze and verify statistical information within the ITSM tool
  • Maintain ITSM KB of problems and resolutions
  • Act as a subject matter expert on primary support product lines
  • Seek opportunities for growth through automation and process improvement
  • Establish priorities on Service tickets based on departmental guidelines

Requirements:

  • Minimum 4 years working experience in related support service field
  • Strong working knowledge of accounting applications (desired)
  • Experience supporting end-users in a Microsoft environment
  • Associate degree in an IT related field or combination of education and technical training required
  • Windows 10/11, CompTIA A+, or CompTIA Network+ certification
  • Experience troubleshooting computer and mobile device hardware
  • Foundational knowledge in video conferencing and audio-visual hardware

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