Technical Support Expert

2 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, a strong passion for technology, and a keen eye for detail.

Key Responsibilities:

Provide Exceptional Customer Support

  • Actively participate in support of incoming calls and demonstrate a truly empathetic concern for customer issues.
  • Leverage exceptional judgement, training resources, and knowledge base to provide consistent solutions to customers.
  • Quickly identify escalations and create expectation alignment with customers.

Troubleshoot Complex Issues

  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Ensure customers receive prompt support and resolve issues efficiently.

Continuously Improve Skills

  • Stay up-to-date with industry trends and technologies to provide expert-level support.
  • Collaborate with peers, managers, and organizational leaders to share knowledge and best practices.

Requirements:

Must-Haves:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • Possess a genuine desire to help others.

Nice-To-Haves:

  • A track record of self-improvement and growth mindset.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.

Minimum Qualification:

Completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent. Relevant work experience in a similar setup is a must.

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