Technical Help Professional

4 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 5,10,000 - ₹ 7,10,000

Job Title: Technical Support Specialist

We are seeking a skilled professional to provide exceptional customer service by resolving technical issues and answering queries via phone, email, or chat.

  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Requirements

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in Any Technical Specialization.
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.

Benefits

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply.

About the Role

This is an exciting opportunity for a Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing excellent customer service by resolving technical issues and answering queries via phone, email, or chat. You will also maintain accurate records of customer interactions using CRM software and meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Key Skills and Qualifications

The ideal candidate will have 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support. They will also hold a Bachelor's degree in Any Technical Specialization and possess strong communication skills with excellent verbal and written English proficiency. Additionally, they will be able to work rotational shifts including night shifts.

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