
Help Desk Specialist
2 days ago
This is a fantastic opportunity to join our team as a Service Desk Agent. As a key member of our IT support team, you will be responsible for providing top-notch user support and resolving technical issues.
Key Responsibilities:
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ticketing systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
About the Role
As a Service Desk Agent, you will have the opportunity to work on various projects, develop your skills, and grow your career in a dynamic and supportive environment.
Required Skills and Qualifications
Excellent communication skills – Ability to interact professionally and clearly with users across all levels.
IT support experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
Benefits
Opportunity to work on various projects
Chance to develop skills and grow career
Dynamic and supportive work environment
Others
As a Service Desk Agent at our company, you will have the opportunity to make a real impact and contribute to the success of our team.
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