
Customer Support Professional
12 hours ago
Job Overview:
We are seeking an exceptional Customer Service Agent to join our team.
The ideal candidate will possess excellent communication and typing skills, with the ability to troubleshoot and resolve complex issues in a timely manner.
Responsibilities include:
- Providing top-notch customer support via phone, email, and chat
- Maintaining high customer satisfaction scores and adhering to quality standards
- Conducting root cause assessments and bug progress summaries using available tools and platforms
Key Skills and Qualifications:
- Excellent verbal and written communication skills
- Typing speed of 60-80 WPM
- Troubleshooting experience and analytical skills
- Support experience and knowledge of support methodologies
- Familiarity with ticketing tools and ITIL principles
PREFERRED QUALIFICATIONS:
- 6+ months of experience in infrastructure, storage, or service desk
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