Technical Support Specialist for Amazon Marketing Cloud

1 week ago


Bengaluru, Karnataka, India myGwork Full time

This role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

About the Job

We are seeking a highly skilled Sr Support Engineer to join our team at Amazon. As a Sr Support Engineer, you will be responsible for providing support to partners and external customers as they build business-critical applications on our platform. You will work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved efficiently.

The ideal candidate will have strong technical skills, excellent communication skills, and a passion for driving customer success. You will be working in a dynamic, fast-paced environment where you will independently resolve customer issues and blockers by providing knowledgeable and responsive technical support.

Key Responsibilities:
  • Investigate and resolve customer questions and issues using appropriate communication channels.
  • Act as an escalation point for complex and in-depth issues.
  • Communicate directly with internal organizations to complete root cause analyses and issue investigation.
  • Develop and implement complex repro cases to identify potential software defects or mis-configurations.
  • Use case management tools to manage and prioritize issues based on customer impact.
About Us

Amazon Marketing Cloud (AMC) is a new secure, privacy-safe, and dedicated cloud-based environment where advertisers can easily perform analytics across multiple pseudonymized data sets to generate insights. Our services ingest billions of behavioral signals every day. Speed, scale, and accuracy are critical to our success.

In this role, you will work closely with customers' Data Analysts and other Data focused stakeholders to provide advanced SQL skills to build confidence and solutions. You will gather sufficient information to help reproduce issues and contribute to building software fixes. This is a complex and fast-paced environment where you will own the most critical part of the customer experience and delivering on our customers' most basic need.

Benefits:
  • Average salary $140,000 - $180,000 per year, depending on location.
  • Competitive benefits package.
  • Opportunities for career growth and professional development.


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