Technical Operations Support Specialist, Amazon Lending

1 week ago


Bengaluru, Karnataka, India myGwork Full time
Job Summary
A rewarding opportunity awaits for a Technical Operations Support Specialist at Amazon Lending. This dynamic role involves working with diverse stakeholders to ensure seamless onboarding experiences and delivering exceptional support to 3P partners.

About the Role
The selected candidate will be responsible for troubleshooting and resolving complex technical issues, developing tools and automation solutions, and collaborating with cross-functional teams to drive operational excellence.

Key Responsibilities
• Onboard 3P partners and provide timely support for partner requests
• Troubleshoot and diagnose production software issues, ensuring minimal downtime
• Develop and maintain tools, automation, and monitoring solutions to improve system performance
• Collaborate with support teams to hand over or take over active support issues
• Create a team-specific knowledge base and skill set to enhance collective expertise

Required Skills and Qualifications
- At least 3+ years of experience in software development or technical support
- Proficiency in scripting modern programming languages (e.g., Python, Ruby, Java)
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Experience working with agile/scrum or related collaborative workflows
- Excellent communication and documentation skills

Preferred Qualifications
- Experience analyzing and troubleshooting RESTful web API calls
- Knowledge of distributed applications/enterprise applications
- Familiarity with UNIX/Linux operating systems

About Amazon Lending
Amazon Lending is dedicated to providing fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon. We aim to remove barriers to capital and deliver a superior customer experience, allowing businesses to focus on their trade.

About myGwork
myGwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As an equal opportunities employer, we welcome applications from diverse backgrounds and perspectives.

Salary Information
This role comes with a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

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