Cloud Infrastructure Support Specialist, Lending and Financial Services
2 weeks ago
We are passionate about enabling the growth of small businesses by removing a critical barrier - access to capital. As a dynamic and motivated Support Engineer, you will have the opportunity to develop your career while supporting lending services, platforms, and our unique Activate Caring culture.
Job SummaryThe mission of Amazon Lending is to provide fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon. We want to do so by delivering a differentiated and superior customer experience to let small businesses focus on their trade rather than worrying about capital.
About You- You are customer-focused with creative problem-solving skills and have experience supporting technology teams.
- You enjoy troubleshooting and solving complex problems.
- Onboard 3P partners and support partner requests.
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
- Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Experience troubleshooting and debugging technical systems.
- 3+ years of software development, or and technical support experience.
- Experience scripting in modern program languages.
- Experience troubleshooting and documenting findings.
- Experience in agile/scrum or related collaborative workflow.
In this role, you will be responsible for working with Tech, Non-Tech stakeholders, and 3P partners to ensure a seamless onboarding experience. The ideal candidate will have a strong passion for delivering exceptional customer experiences and a keen eye for detail.
This is an exciting opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.
Estimated Salary: $120,000 - $180,000 per year.
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