Technical Operations Specialist

3 hours ago


Bengaluru, Karnataka, India myGwork Full time
Job Overview

This role offers an exciting opportunity to join Amazon's dynamic team as a Technical Operations Specialist, focusing on Amazon Payments in Japan (JPP). JPP manages payments for the JP Stores business through payment acceptance, COP, and the paying customer experience for both credit cards and non-card payments.

About the Team

As a Technical Operations Specialist, you will work closely with the development teams to ensure seamless integration of Amazon branded payment products, including co-branded Credit Cards (CBCC), Shop with Points (SWP), and Gift Cards (GC).

Key Responsibilities
  • You will handle incoming support tickets, troubleshoot issues, research root causes, and thoroughly resolve defects.
  • You will provide software support in staging and production environments, develop tools to aid operations and maintenance, and generate system and support status reports.
  • You maintain Service Level Agreements (SLAs) through proactive issue detection and reporting.
  • You will read and understand complex application code and make code fixes to resolve support issues.
  • You will work on operations and maintenance driven coding projects primarily using Ruby, Rails, Java, Python, shell scripts, AWS, and web technologies.
  • You may create or have responsibility to improve or invent small tools or applications.
  • You will collaborate with the development teams to hand off or take over active support issues and contribute to building a team-specific knowledge base and skill set.
Benefits and Compensation

The estimated annual salary for this position is approximately ¥6,500,000. As an inclusive employer, Amazon provides a competitive compensation package, opportunities for professional growth, and a dynamic work environment.

Requirements
  • Experience in automating, deploying, and supporting infrastructure.
  • Programming experience with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
  • Experience with Linux/Unix.
  • Experience in networking, storage systems, operating systems, and hands-on systems engineering.
  • At least 2 years of DevOps or SysOps experience in a large-scale software development environment.
Preferred Qualifications
  • Experience with CI/CD pipelines build processes.


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