Cloud Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India myGwork Full time
About MyGwork and Amazon
MyGwork is an inclusive employer and a member of the LGBTQ+ business community. As a member, we strive to create a workplace culture that values diversity and promotes inclusivity.

We are proud to be working with Amazon, a leading technology company that has built a reputation for excellence in the cloud computing industry. Our team at AWS Sales, Marketing, and Global Services (SMGS) works closely with customers to drive revenue, adoption, and growth in the cloud market.

Job Description:
This Cloud Technical Support Specialist role will play a critical part in providing world-class support to our customers, ensuring their success on our cloud platform. The ideal candidate will have strong technical skills, excellent communication skills, and a passion for helping others. As a key member of our 24/7 operations team, you will work collaboratively with colleagues across different time zones to resolve customer issues and provide tailored solutions.

Key Responsibilities:
• Respond to customer inquiries via phone, email, and web/live chat channels
• Troubleshoot complex technical issues using advanced diagnostic techniques
• Collaborate with internal teams to develop training programs and tools to improve customer experience
• Participate in process improvement initiatives to enhance global AWS standards and compliance

Requirements:
• 0-1 years of experience in Linux Systems administration or Database design and Optimization
• Programming/scripting experience in Java, Perl, Ruby, C#, and/or PHP
• Excellent oral and written communication skills
• Strong customer focus and multi-tasking skills
• Self-starter who is excited about technology

Benefits:
This role offers a competitive salary of $70,000 - $90,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We also offer opportunities for career growth and professional development, as well as a dynamic and inclusive work environment.

Career Development Opportunities:
We promote advancement opportunities across the organization to help you meet your career goals. You will have access to training programs and mentorship to develop the skills required to be successful in your role. If you are interested in travel, you may have the opportunity to present training or participate in focused summits across our sites or at specific AWS events.

Why Choose This Role?
This role offers a unique opportunity to work with a leading technology company, driving innovation and customer satisfaction in the cloud market. You will have the chance to work with a diverse team of experts, share knowledge and best practices, and contribute to shaping the future of cloud computing.

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