Multilingual Cloud Support Specialist with Technical Expertise

1 week ago


Bengaluru, Karnataka, India Innovatia Full time

We are seeking a highly skilled Technical Cloud Support Specialist to join our team at Innovatia.

About Innovatia

Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry. With over 20 years of experience, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services.

We service some of the world's most successful Fortune 500 and Fortune 1000 companies with a global team of over 300 professional experts.

About the Role

This is a full-time position requiring a Bilingual Japanese/English Cloud Install Support Specialist who will assist customers through complex processes and drive outcomes necessary for ultimate success.

  • Work directly with the customer to gather technical requirements.
  • Capture requirements and build systems.
  • Ability to test system builds.
  • Provide phone registration support for customers as required.
  • Provision of customer training sessions, including pre-go live admin training and post-go live admin training.
  • Following go live, provide customer technical support for a one-week period to confirm there are no further outstanding issues prior to transitioning to ongoing support services teams.
Requirements

To be successful in this role, you will need:

  • A professional communicator with excellent telephone skills; fluency in written and spoken Japanese and English is essential.
  • Strong organizational skills and administrative background in a fast-paced environment.
  • Logical and analytical approach to problem-solving skills.
  • Very detail-oriented with time management skills.
  • Proficient with Microsoft Word, Excel, and Outlook.
  • Strong work ethic and time management skills.
  • Technical aptitude.
Qualifications

You will need:

  • Minimum of 1 year related experience with a technical diploma.
  • Knowledge of VoIP technology and terminology.
  • Familiarity with telecommunications cloud-based system programming.
  • Initial configuration of user systems, including user programming and SIP trunk provisioning, would be preferred.
  • Technical knowledge of Linux/Unix, networking, and VM Ware is desired.
  • Advanced troubleshooting skills with knowledge of Wireshark would be an asset.
  • Linux Red Hat distributions would be an asset.
Benefits

Innovatia offers a comprehensive benefits package, including:

  • Comprehensive health insurance policy.
  • Employee wellness program with a focus on mental health.
  • Robust reward and recognition programs.
  • Company incentive programs offered.
  • Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and paid leave for personal time off.
  • Ample growth and learning opportunities.
  • Remote work opportunities.
  • Focus on work-life balance.
  • Immigration program supporting immigration to Canada for eligible employees.

Estimated salary: $60,000 - $80,000 per annum based on location and experience.



  • Bengaluru, Karnataka, India Innovatia Full time

    Innovatia Technical Services Inc. is a leading technology outsourcing support provider specializing in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual services.We seek a full-time Cloud Install Support Specialist to assist customers through complex processes and drive successful outcomes.Key...


  • Bengaluru, Karnataka, India CapTalent HR Full time

    **About CapTalent HR**We are a leading staffing agency dedicated to connecting talented professionals with exciting opportunities in the customer support industry.In this role, you will be responsible for providing multilingual voice support to our clients, utilizing your excellent communication skills and proficiency in English and one of the following...


  • Bengaluru, Karnataka, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual services.We are seeking a full-time Bilingual Spanish/English Cloud Install Support Specialist who will...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Role SummaryWe are seeking an experienced Cloud Analogy CRM Specialist Limited professional to join our team as a Cloud Governance Specialist. This role will be responsible for ensuring the effective and efficient deployment of Data Quality solutions for various clients, accounts, and business lines. The ideal candidate will have a strong background in...


  • Bengaluru, Karnataka, India CapTalent HR Full time

    Job Description:We are seeking a highly skilled and multilingual individual to join our team as a Customer Service Specialist for a healthcare project. The ideal candidate will possess excellent communication skills in English and Bengali/Gujarati, with the ability to communicate calmly and diplomatically with patients and coworkers.


  • Bengaluru, Karnataka, India CapTalent HR Full time

    Seeking a Multilingual Voice Support Specialist to join our team at CapTalent HR in Bangalore.Salary: ₹ 18,000 (CTC) per monthThis is a Day Rotational Shift role with a focus on providing exceptional customer support to banking customers in multiple languages.About the Role:Assist customers with their queries and resolve issues over the phone in English,...


  • Bengaluru, Karnataka, India CapTalent HR Full time

    Job Description:We are seeking an experienced Multilingual Healthcare Support Specialist to join our team at CapTalent HR in Bangalore. This is a full-time permanent position offering a competitive salary and excellent benefits.About the Role:The successful candidate will be responsible for handling customer inquiries, providing medical information, and...


  • Bengaluru, Karnataka, India CapTalent HR Full time

    Job Title: Multilingual Voice Support RepresentativeAt CapTalent HR, we are seeking a highly motivated and skilled Multilingual Voice Support Representative to join our team. The ideal candidate will have excellent communication skills in English and one of the following languages: Kannada, Malayalam, or Telugu.Responsibilities:To provide multilingual voice...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    Job OverviewWe are seeking an experienced Advanced Technical Support Specialist to join our Cloud Software Group team. In this role, you will be responsible for providing advanced technical assistance to customers of small to medium size, scope, and/or political complexity.About UsCloud Software Group is a leading provider of cloud-based solutions, serving...


  • Bengaluru, Karnataka, India Innovatia Full time

    Job Summary:Innovatia Technical Services Inc. (ITSI) is a leader in technology outsourcing support. We provide expertise in the telecommunications industry, specializing in workflow and knowledge processes, as well as technical support and multilingual services.Key Responsibilities:Work with customers to gather technical requirementsCapture requirements and...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job DescriptionWe are seeking a highly skilled Data Governance Specialist to join our team at Cloud Analogy CRM Specialist Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and integrity of our data.Key Responsibilities:- Collaborate with global teams to develop, test, and deploy data quality solutions.-...


  • Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job Overview: CLOUD ANALOGY CRM SPECIALIST LIMITED seeks an experienced data developer to fill a key role in our organization. The ideal candidate will possess a strong background in data development, with expertise in Python and various cloud technologies. This position requires hands-on experience in building data pipelines and designing data management...


  • Bengaluru, Karnataka, India CapTalent HR Full time

    CapTalent HR is seeking a highly skilled Multilingual Customer Support Specialist to join our team in Hebbal, Bangalore. This exciting role offers an opportunity to work with diverse clients across various industries, providing top-notch support services.The ideal candidate will possess excellent communication skills in English and one of the following...

  • Cloud Architect

    4 weeks ago


    Bengaluru, Karnataka, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    OverviewWe are seeking an experienced Cloud Data Developer to work with our team at CLOUD ANALOGY CRM SPECIALIST LIMITED. The ideal candidate will have a strong background in data development, with expertise in Python and various cloud technologies. This role requires hands-on experience in building data pipelines and designing data management solutions that...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Cloud Software Group. In this role, you will provide advanced technical assistance to our customers, analyzing and resolving complex issues with minimal instruction.Key Responsibilities:Provide expert technical support via phone, email, and remote access to...


  • Bengaluru, Karnataka, India Innovatia Full time

    About InnovatiaInnovatia Technical Services Inc. is a leading technology outsourcing support provider with expertise in the telecommunications industry.Salary and BenefitsWe offer a competitive salary range of $70,000 - $90,000 per annum, comprehensive health insurance policy, employee wellness program, robust reward and recognition programs, and attractive...


  • Bengaluru, Karnataka, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider specializing in telecommunications, workflow and knowledge processes, technical support, helpdesk, and multilingual services.We are seeking a full-time German-English Bilingual Customer Support Specialist to assist customers through complex processes and drive...


  • Bengaluru, Karnataka, India Oracle Full time

    Job SummaryAs a Cloud Technical Support Specialist, you will play a vital role in delivering exceptional support and solutions to our customer base at Oracle. Your primary focus will be on resolving technical inquiries and troubleshooting for our cloud services, while serving as a primary point of contact for customers.About the RoleThis is an exciting...


  • Bengaluru, Karnataka, India Lenovo Full time

    At Lenovo, we are looking for a skilled Cloud Infrastructure Specialist to join our team.The ideal candidate will have at least 8-10 years of experience in designing, deploying, and managing cloud infrastructure solutions using Azure and other public cloud services. They should have expertise in system integration, migration, and deployment services, as well...


  • Bengaluru, Karnataka, India Innovatia Full time

    About the RoleWe are seeking a highly skilled Technical Cloud Support Specialist - Avaya Expert to join our team at Innovatia Technical Services Inc. (ITSI). As a technical specialist, you will play a critical role in providing exceptional support to our customers, ensuring seamless execution of complex projects.