Multilingual Cloud Support Specialist with Technical Expertise
1 week ago
We are seeking a highly skilled Technical Cloud Support Specialist to join our team at Innovatia.
About InnovatiaInnovatia Technical Services Inc. (ITSI) is a leading technology outsourcing support provider with expertise in the telecommunications industry. With over 20 years of experience, we specialize in workflow and knowledge processes, as well as technical support, helpdesk, and multilingual support services.
We service some of the world's most successful Fortune 500 and Fortune 1000 companies with a global team of over 300 professional experts.
About the RoleThis is a full-time position requiring a Bilingual Japanese/English Cloud Install Support Specialist who will assist customers through complex processes and drive outcomes necessary for ultimate success.
- Work directly with the customer to gather technical requirements.
- Capture requirements and build systems.
- Ability to test system builds.
- Provide phone registration support for customers as required.
- Provision of customer training sessions, including pre-go live admin training and post-go live admin training.
- Following go live, provide customer technical support for a one-week period to confirm there are no further outstanding issues prior to transitioning to ongoing support services teams.
To be successful in this role, you will need:
- A professional communicator with excellent telephone skills; fluency in written and spoken Japanese and English is essential.
- Strong organizational skills and administrative background in a fast-paced environment.
- Logical and analytical approach to problem-solving skills.
- Very detail-oriented with time management skills.
- Proficient with Microsoft Word, Excel, and Outlook.
- Strong work ethic and time management skills.
- Technical aptitude.
You will need:
- Minimum of 1 year related experience with a technical diploma.
- Knowledge of VoIP technology and terminology.
- Familiarity with telecommunications cloud-based system programming.
- Initial configuration of user systems, including user programming and SIP trunk provisioning, would be preferred.
- Technical knowledge of Linux/Unix, networking, and VM Ware is desired.
- Advanced troubleshooting skills with knowledge of Wireshark would be an asset.
- Linux Red Hat distributions would be an asset.
Innovatia offers a comprehensive benefits package, including:
- Comprehensive health insurance policy.
- Employee wellness program with a focus on mental health.
- Robust reward and recognition programs.
- Company incentive programs offered.
- Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and paid leave for personal time off.
- Ample growth and learning opportunities.
- Remote work opportunities.
- Focus on work-life balance.
- Immigration program supporting immigration to Canada for eligible employees.
Estimated salary: $60,000 - $80,000 per annum based on location and experience.
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