Cloud Security Engineer
1 month ago
We are seeking a highly skilled Cloud Security Engineer - Technical Support Specialist to join our team at Palo Alto Networks.
About the Role:
- Provide technical services around our Cloud Workload Protection Platform (Prisma Cloud Compute) technologies, troubleshooting and best practices observations to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Travel to customer sites in the event of a critical situation to expedite resolution as required
- Provide on-call support 9 - 6 IST time and 24x7 on an as-needed basis
- Provide configurations, troubleshooting and best practices to customers
- Work with our Engineering team and influence the operability of the product
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis
- Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
What You'll Need:
- BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
- Customer Support - 5+ years of experience in a Technical Assistance Center (TAC) or in direct support or consulting roles with customers
- Proficiency in Docker and Cloud Platforms - Extensive hands-on experience with Docker and strong background in major cloud platforms (AWS, GCP, Azure)
- Linux and CI/CD Tools - Strong proficiency in Linux operating systems and CI/CD tools like Jenkins and Ansible
- Problem Solving - Ability to troubleshoot independently in complex environments with mixed applications and protocols
- Expertise in Kubernetes - Proven experience in deploying, managing, and securing Kubernetes clusters in production environments
- Communication - Excellent skills in collaborating with both technical and non-technical stakeholders
Why Join Us:
- Diverse and inclusive team environment
- Opportunities for career growth and professional development
- Competitive salary: $120,000 - $180,000 per year
- Benefits package including health insurance, retirement plan, and paid time off
- Access to cutting-edge technology and resources
- Collaborative and dynamic work environment
We're an Equal Opportunity Employer:
We celebrate diversity in our workplace and welcome applications from qualified candidates regardless of their background, age, ancestry, color, disability, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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