Cloud Support Specialist

4 weeks ago


Bengaluru, Karnataka, India myGwork Full time

About the Role: We are seeking a highly skilled and passionate Cloud Support Specialist to join our team in India. As a key member of our Customer Success team, you will play a crucial role in ensuring the success of Amazon Web Services (AWS) by providing exceptional support to our customers.

Job Description: The successful candidate will have a strong background in cloud computing technologies, with experience in diagnosing and resolving complex technical issues related to Kafka performance, connectivity, and configuration. You will work closely with development teams to identify root causes of problems and implement effective solutions.

Key Responsibilities:

  • Technical Support: Provide timely and effective support to customers via email, chat, and phone, applying advanced troubleshooting techniques to resolve technical issues.
  • Collaboration: Work closely with development teams to identify root causes of problems and implement effective solutions.
  • Documentation: Create and maintain documentation for troubleshooting procedures and best practices.
  • Training and Development: Conduct training sessions and provide knowledge transfer to team members, continuously learning groundbreaking technologies and developing new technical skills.
  • Mentorship: Act as an interviewer in hiring processes and coach/mentor new team members.

A Day in the Life: As a Cloud Support Specialist, you will be primarily responsible for solving customer's cases through various customer contact channels. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Benefits:

  • Career Development: We promote advancement opportunities across the organization to help you meet your career goals.
  • Training and Development: We have training programs to help you develop the skills required to be successful in your role.
  • Inclusive Culture: AWS values diverse experiences and fosters a culture of inclusion that empowers us to be proud of our differences.

What You'll Need:

  • Bachelor's Degree: A bachelor's degree or equivalent experience in a technical position.
  • Technical Skills: Exposure to Database Fundamentals and General Troubleshooting, Business Analytics application support, System Administration and troubleshooting with Linux and/or Microsoft Windows Server, Networking and troubleshooting.
  • Preferred Qualifications: Experience in a customer support environment, Knowledge in data warehousing and ETL process, Understanding of Cloud Computing concepts, Expertise in any one of the Data warehouse technology or search services products like Elasticsearch/Solr, streaming services like Kafka/Kinesis.

Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum based on location and experience.



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