Digital Transformation Consultant

1 week ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time

Job Title

About the Role:

  • We are seeking a highly skilled Customer Success Manager to join our team. This individual will be responsible for ensuring customer satisfaction and success in their implementation of Salesforce Marketing Cloud.

Responsibilities:

  • Act as the single point of accountability for orchestration of all Signature deliverables, experience, and renewal, and expansion.
  • Cultivate and maintain stakeholder relationships with customers IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
  • Help customers achieve their business goals and outcomes on the Salesforce Marketing platform by coordinating the completion of the Signature Success catalog of services as required for your customer.
  • Provide timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
  • Act as an advisor to your customers for the adoption of new features of Salesforces annual release schedules and identifying potential challenges and risks to your customer's implementation.
  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
  • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
  • Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

Requirements:

  • A minimum of 8 years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
  • Skill for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

Preferred Requirements:

  • +2 years in Salesforce Ecosystem.
  • Salesforce product certifications are a plus (Marketing Associate, Marketing Cloud Administrator, Salesforce Certified Associate, Marketing Cloud Account Engagement Specialist, Marketing Cloud Email Specialist).
  • Deep understanding of Marketing Cloud, marketing automation, personalization, advertising, and/or marketing platforms.
  • Deep understanding of Digital Marketing processes, challenges and trends.

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