Black Belt- Lean Digital Transformation

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for**clients**. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.**

**This role is to provide Process Excellence & Transformation support to Genpact businesses, which support**respective** global clients.**This position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders.**

**Responsibilities**

**Ops risk identification and mitigation - Targeted focus on process management within control limits**

**Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement**

**Works with Ops**leads** Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included)**

**Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities**

**Working closely with Operation and Functional Teams to**identify** process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization**

**Initiating and leading projects that improve end-to-end processes**

**Setting,**validating**, and auditing measurement systems to deliver business impact**

**Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives**

**Supporting Transition teams in volume analysis, metric base lining and target setting for new processes**

**Driving Standardization and Global Best Practices within the organizatio**n**

**Interact with Clients**to understand** Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills**

**Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output, and ensure**timely** adherence to those plans**

**Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes**

**Fulfilling the requirements and Achieve BB Certification within 18-24 months**

**Qualifications we**seek** in you**

**Minimum Qualifications**

**University graduate**

**Excellent Project Management experience - Designing and driving small to large scale improvement & transformation projects**

**Excellent Problem Solving & Analytical bent of mindset**

**Lean & Green Belt Trained, Tested, Certified**

**Good knowledge on Automation + Robotics + Other digital technologies**

**Technology/ Digital / Automation awareness - Ability to**come up with** creative solutions to address customer needs**

**Ability to engage effectively with Senior Leadership,**Customers,** and people from all levels of the organization -**excellent** Communication Skills**

**Ability to work independently with a sense of urgency**

**Critical thinking & accountability**

**Good Leadership, consultative & partnering skills**required**

**Openness to**new ideas** and diverse cultures**

**Relevant experience in the design, implementation, and administration of Digital transformation projects**

**Preferred Qualifications/Skills**

**D**omain SME Preferred - Contact Centre Operations - Good**Insurance**and F&A** background would be an advantage**

**_ _**

**_Job_**_Black Belt_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 11, 2025, 3:27:09 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_