
Client Partnership Manager
2 days ago
Job Summary:
Building Strong Customer Relationships- We are seeking an experienced professional to join our organization as a Client Relationship Executive.
The primary goal of this role is to ensure customers receive exceptional customer service and support, while also offering them access to the right products and services that meet their needs.
This involves building and maintaining strong relationships with existing customers through regular communication and follow-up.
You will be responsible for understanding the needs and requirements of our customers, and offering them our products and services that meet their needs.
Additionally, you will identify cross-sell and upsell opportunities to increase revenue, maintain accurate customer data and activity records using our CRM system, and manage customer queries and complaints promptly and effectively.
Requirements:
Key Skills and Qualifications- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a customer-facing role, with a track record of achieving customer satisfaction and delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong organizational skills, with the ability to manage multiple tasks and priorities.
- Proficiency in using CRM software and other sales tools.
- Knowledge of the latest industry trends and best practices in customer relationship management.
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