Patient Service Representative

2 weeks ago


Mumbai, Maharashtra, India DS Research Full time
Customer Care Executive Opportunity at DS Research Centre

Mumbai, India

We are seeking a highly skilled and experienced Customer Care Executive to join our team at DS Research Centre. As the first point of contact for patients and visitors, you will play a critical role in providing exceptional patient service.

Responsibilities:
  • Welcome patients and visitors to the centre and direct them to the appropriate departments or staff members.
  • Answer phone calls, respond to inquiries, and forward calls to the relevant departments or staff members.
  • Schedule appointments and maintain appointment calendars.
  • Handle patient intake and registration processes.
  • Maintain patient records and ensure that patient information is kept confidential.
  • Assist with general administrative tasks, such as filing, emailing, and scanning documents.
  • Manage inventory and order office supplies.
  • Coordinate with other departments to ensure smooth operations.
Requirements:
  • Graduate or equivalent qualification.
  • 1-2 years of experience in a similar role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and other administrative software.
  • Excellent organizational skills and attention to detail.
  • Able to multitask and prioritize tasks effectively.
  • Friendly and welcoming demeanor.
  • Experience in a healthcare or medical environment is an advantage.
About This Role

This is a full-time permanent position available immediately. The salary will be based on experience and will be commensurate with industry standards. If you have excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.



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