Healthcare Operations Manager

13 hours ago


Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time
Job Title:

Healthcare Operations Manager - Patient Experience

About Us:

Sir H.N. Reliance Foundation Hospital & Research Centre is a leading healthcare institution committed to delivering exceptional patient care and experiences.

Salary:

Rupees 8,50,000 per annum (approximate salary based on industry standards)

Job Description:

We are seeking a skilled Healthcare Operations Manager - Patient Experience to join our team. This role will be responsible for driving the patient experience service delivery model across all touchpoints during the Electronic Health Card (EHC) process.

The ideal candidate will have excellent communication skills, be able to work collaboratively with clinical and non-clinical stakeholders, and possess a strong understanding of patient-centered care.

  • Key Responsibilities:
  • Drive the Patient Experience Service Delivery Model for Customer Excellence
  • Enable Customers to be Informed Users of Services
  • Design and Introduce Programs to Improve Quality of Customer Care
  • Ensure Timely Redressal of Patient/Family Requests

In addition, the successful candidate will assist in designing patient experience policies, ensure adherence to these policies, and monitor turnaround times to maintain the highest quality with least wait times.

The selected candidate will also be responsible for executing SOPs regarding IPSG goals, billing compliance, and quality indicators, ensuring uptime of SAP systems, and collaborating with various teams to ensure smooth coordination and delivery of patient experience services.

If you are a motivated and detail-oriented professional with excellent communication skills, we encourage you to apply for this exciting opportunity.



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