Healthcare Operations Manager
4 weeks ago
At Sir H.N. Reliance Foundation Hospital & Research Centre, we are seeking a dedicated and experienced professional to join our team as a Healthcare Operations Manager.
Key Responsibilities:
Customer (Patients & Families)
- Develop and implement a patient-centric service delivery model to ensure exceptional customer experience across all touchpoints.
- Empower patients and families to make informed decisions about their care by providing accessible and transparent information.
- Design and implement programs to enhance the quality of customer care and improve patient satisfaction.
- Ensure timely resolution of patient and family requests and concerns.
Operations
- Collaborate with the Additional Director Medical Services to design and implement patient experience policies, SOPs, and procedures that ensure high-quality care with minimal turnaround time.
- Drive adherence to patient experience policies across the organization.
- Monitor and analyze key performance indicators to optimize process efficiency and reduce wait times.
- Work closely with clinical and non-clinical stakeholders to drive operational excellence and maintain high patient satisfaction scores.
- Ensure accurate and timely consent management and documentation.
- Implement and enforce SOPs related to IPSG goals, billing compliance, and quality indicators.
- Ensure seamless coordination with consultants and clinical teams to deliver exceptional patient experience services.
- Maintain strong relationships with finance and other departments to ensure SLA compliance.
- Ensure patient safety and hospital safety through adherence to safety protocols.
- Protect patient rights and confidentiality by ensuring team members adhere to established guidelines.
- Collaborate with security, fire safety, and disaster management teams to ensure a safe and secure environment.
- Perform other duties as assigned by management.
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