Healthcare Operations Manager

4 weeks ago


Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

At Sir H.N. Reliance Foundation Hospital & Research Centre, we are seeking a dedicated and experienced professional to join our team as a Healthcare Operations Manager.

Key Responsibilities:

Customer (Patients & Families)

  1. Develop and implement a patient-centric service delivery model to ensure exceptional customer experience across all touchpoints.
  2. Empower patients and families to make informed decisions about their care by providing accessible and transparent information.
  3. Design and implement programs to enhance the quality of customer care and improve patient satisfaction.
  4. Ensure timely resolution of patient and family requests and concerns.

Operations

  1. Collaborate with the Additional Director Medical Services to design and implement patient experience policies, SOPs, and procedures that ensure high-quality care with minimal turnaround time.
  2. Drive adherence to patient experience policies across the organization.
  3. Monitor and analyze key performance indicators to optimize process efficiency and reduce wait times.
  4. Work closely with clinical and non-clinical stakeholders to drive operational excellence and maintain high patient satisfaction scores.
  5. Ensure accurate and timely consent management and documentation.
  6. Implement and enforce SOPs related to IPSG goals, billing compliance, and quality indicators.
  7. Ensure seamless coordination with consultants and clinical teams to deliver exceptional patient experience services.
  8. Maintain strong relationships with finance and other departments to ensure SLA compliance.
  9. Ensure patient safety and hospital safety through adherence to safety protocols.
  10. Protect patient rights and confidentiality by ensuring team members adhere to established guidelines.
  11. Collaborate with security, fire safety, and disaster management teams to ensure a safe and secure environment.
  12. Perform other duties as assigned by management.


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